Last Updated on: Mar 2025

Return Policy

At our store, we believe that customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or it might not be exactly what you were looking for. That's why we’ve designed a simple and transparent return policy to make your shopping experience as smooth and hassle-free as possible. Here’s everything you need to know about our return process.

1. Return Window

We offer a generous 30-day return window from the date of purchase. If for any reason you are not satisfied with your purchase, you can initiate a return within this time frame. Whether the item is defective, damaged, or simply doesn’t meet your expectations, we’re here to help. Please ensure that the product is in its original condition, unused, and with all tags or packaging intact to be eligible for a return.

2. How to Return an Item

Returning an item is easy! To start the return process, simply visit our Returns & Exchanges page on the website and follow the instructions provided. You’ll be asked to enter your order number and details of the item you wish to return. After submitting the return request, you will receive a return authorization email along with a prepaid return label to send the product back to us. If you need assistance at any stage, our customer support team is available to help.

3. Condition of the Item

To ensure that the return is processed smoothly, we ask that the item is returned in its original condition. This means the product should be unused, undamaged, and in its original packaging. For clothing, we kindly request that the item is unwashed and unworn. Items that have been altered or damaged in any way may not be eligible for return. If the item was damaged during shipping, please contact our customer support team immediately so we can resolve the issue.

4. Non-Returnable Items

While we accept returns on most products, there are some items that cannot be returned for hygiene and safety reasons. These include personal care items, opened beauty products, and certain electronics. If you're unsure whether an item is returnable, you can always check the product page for specific details or reach out to our customer service team for clarification.

5. Refund Process

Once we receive the returned item and it passes our inspection, we will process your refund. Refunds are issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider’s processing times. If you received an item as a gift, we can offer store credit instead of a refund.

6. Exchanges

If you’d prefer to exchange an item for a different size, color, or product, we are happy to accommodate you. The process for exchanges is the same as a return, but you will need to select the exchange option during the return process. Once your returned item is received, we will process the exchange and send the new item to you. If the exchange is for a higher-priced item, we will charge the difference, and if it’s lower, we’ll issue a refund for the difference.

7. Shipping Costs for Returns

We offer free returns within the 30-day window on eligible items. However, if you are returning an item due to personal preference (e.g., it’s no longer needed or you’ve changed your mind), the return shipping costs will be the responsibility of the customer. We recommend using the prepaid label provided for returns to make the process easier and faster. If the item is defective or we made an error with your order, we will cover all return shipping fees.

At our store, we want you to feel confident with every purchase you make. Our return policy is designed to ensure that you can shop with peace of mind, knowing that if something doesn’t work out, you can easily return or exchange the item. If you have any further questions or need assistance, don’t hesitate to contact our customer service team—they’re always ready to help you.